Shipping Policy

1. Dispatch & Delivery Timeline

  • Orders are dispatched within 2–4 working days after order confirmation.

  • Estimated delivery time is up to 20 days from the date of product pickup by the courier, depending on the courier service and delivery location.

2. Order Fulfillment & Cancellation

  • If we are unable to fulfill an order within 20 days due to any reason, the order will be automatically canceled.

  • In case of prepaid orders, the refund will be initiated after cancellation.

3. Courier Delays, Non-Movement & Lost Shipments

  • In case of delay, non-movement, or loss of shipment by the courier company, customers must cooperate and wait while we coordinate with the courier partner.

  • Such cases involve mandatory internal procedures with the courier company, which may take time.

4. Refund Policy for Lost Shipments

  • If a shipment is officially declared lost by the courier company and the customer does not wish to receive a replacement, the refund will be processed only after we receive the refund/settlement from the courier company.

  • No refunds will be issued before courier confirmation and settlement.

  • Once initiated, refunds may take 4–5 working days (bank processing time) to reflect in the customer’s account.

5. Mandatory Opening Video for Complaints

  • For any complaint related to damaged product, missing items, or receiving an incorrect product, an uninterrupted opening video is mandatory.

  • The video must clearly show the sealed package, shipping label, and the complete opening process.

  • Without an opening video, we will not be able to raise a complaint with the courier company or provide any replacement or refund assistance.

6. Courier & Delivery Handling

  • All shipments are trackable and fully insured.

  • A signature confirmation may be required at the time of delivery by the customer or any person available at the delivery address.

  • If delivery fails due to unavailability, the courier company may attempt redelivery up to two additional times.

7. Tracking Responsibility

  • Once the order is shipped, courier details and tracking number will be shared with the customer.

  • After dispatch, it is the customer’s responsibility to track the shipment, while we can assist by providing current status and location details.

8. Refund-Related Support

  • Any complaints strictly related to refunds should be communicated via:

  • The concerned team member will assist on a priority basis.

9. Shipping Location

  • We currently ship within India only.

10. Mailing & Processing Hours

  • Orders are processed and packed only during operational hours:

    • Monday to Friday: 10:30 AM – 5:00 PM

    • Saturday: 11:00 AM – 4:00 PM

  • Orders are not processed on Sundays or public holidays.

11. Strict Policy Acceptance

  • All the above terms are strictly enforced.

  • By placing an order, the customer fully agrees to and accepts all shipping, delivery, refund, and complaint-related policies mentioned above.