Shipping Policy

Product will be shipped within next 3 working days from the order placed and will be delivered in 5-8 working days if the product is ready or might take 10-15 working days in case of unavailability.
If we are unable to fulfilled the order in 20 days due to any reasons, it shall be canceled and refund would be processed in case of prepaid orders.
The prepaid orders shall be canceled and the refund will be initiated. (it takes 4-5 business working days of bank for the amount to reflect back in your account)
For any complaints strictly regarding refunds, can be emailed at info@sweetmoon.in and the concerned person will assist on priority.

We are shipping in India only.



Courier
* Delivery takes 5-8 business days. Delivery time excludes payment verification & administrative processes.
* Items are mailed out within 48 hours upon payment verification excludes weekends & public holidays.
* Delivery is trackable and 100% insured.
* Customer or addressee (anyone living at the address) will be required to sign for the package at the door.
* If no one is at home/office to receive it, a redelivery will be attempted up to 2 more times. You will be contacted by the courier company for a suitable time for redelivery.
* As soon as the order is shipped, we will send a detailed message with the name of the courier company and tracking number, it's the customer's duty to follow up with the courier company after that, we can just help them with the exact status of order along with its location.
Mailing hours
Your orders will only be processed and packed during the operation hours. Our mailing team operates from 10.30am to 5pm, Monday to Friday. 11Am to 4PM on Saturday.