Orders are dispatched within 2–4 working days after order confirmation.
Estimated delivery time is up to 20 days from the date of product pickup by the courier, depending on the courier service and delivery location.
2. Order Fulfillment & Cancellation
If we are unable to fulfill an order within 20 days due to any reason, the order will be automatically canceled.
In case of prepaid orders, the refund will be initiated after cancellation.
3. Courier Delays, Non-Movement & Lost Shipments
In case of delay, non-movement, or loss of shipment by the courier company, customers must cooperate and wait while we coordinate with the courier partner.
Such cases involve mandatory internal procedures with the courier company, which may take time.
4. Refund Policy for Lost Shipments
If a shipment is officially declared lost by the courier company and the customer does not wish to receive a replacement, the refund will be processed only after we receive the refund/settlement from the courier company.
No refunds will be issued before courier confirmation and settlement.
Once initiated, refunds may take 4–5 working days (bank processing time) to reflect in the customer’s account.
5. Mandatory Opening Video for Complaints
For any complaint related to damaged product, missing items, or receiving an incorrect product, an uninterrupted opening video is mandatory.
The video must clearly show the sealed package, shipping label, and the complete opening process.
Without an opening video, we will not be able to raise a complaint with the courier company or provide any replacement or refund assistance.
6. Courier & Delivery Handling
All shipments are trackable and fully insured.
A signature confirmation may be required at the time of delivery by the customer or any person available at the delivery address.
If delivery fails due to unavailability, the courier company may attempt redelivery up to two additional times.
7. Tracking Responsibility
Once the order is shipped, courier details and tracking number will be shared with the customer.
After dispatch, it is the customer’s responsibility to track the shipment, while we can assist by providing current status and location details.
8. Exchange-Related Support
Any complaints strictly related to exchange should be communicated via:
